Warp System Warp System Status Reload Config Files Change Admin Password Basic Call Control Extensions Feature Codes General Settings Trunks Outbound Routes Incoming Call Control Inbound Routes Follow Me Auto-Attendant Ring Groups Queues Conference Bridge Schedules System Options Music on Hold Paging and Intercom Call Parking Voice Recordings Phone Provisioning Aastra Phones Polycom Phones System Administration Warp WEB License DHCP Server Setup IP Address Setup eMail Server Setup Backup & Restore Upgrade Firmware Reboot Appliance

Queues New Queue Queue Extension:Enter an extension number to assign to this call queue. CID Name Prefix:This is to identify the call by insert a prefix in the callerid field of the call. Group ID:Enter the groupID use for outbound routes. This is needed for calling telephone numbers outside your Warp IP-PBX. 0 1 2 3 4 5 6 7 8 9 Static Agents:List of extensions and external telephone numbers to ring for this call queue. Queue Options Agent Announcement:Select a recording to play when an agent receives the call. None Music on Hold Class:Select the music on hold class for this call queue. inheritdefaultAudio Portnone Ringing Instead of MoH:Start ringing while waiting for an agent to pickup the call instead of the music on hold in the background. Max Wait Time:Maximum amount of time a caller will wait in the call queue before failing over to the next step. 10 seconds20 seconds30 seconds40 seconds50 seconds1 minute1 minute, 30 seconds2 minutes2 minutes, 30 seconds3 minutes3 minutes, 30 seconds4 minutes4 minutes, 30 seconds5 minutes6 minutes7 minutes8 minutes9 minutes10 minutes11 minutes12 minutes13 minutes14 minutes15 minutes16 minutes17 minutes18 minutes19 minutes20 minutes25 minutes30 minutes35 minutes40 minutes45 minutes50 minutes55 minutes1 hour Ring Strategy:ringall:ring all available channels until one answers rrmemory:round robin with memory, remember where we left off last ring pass leastrecent:ring interface which was least recently called by this queue fewestcalls:ring the one with fewest completed calls from this queue random:ring random interface ringall rrmemory leastrecent fewestcalls random Agent Timeout:Amount of time we ring the agents for. 1 Seconds 2 Seconds 3 Seconds 4 Seconds 5 Seconds 6 Seconds 7 Seconds 8 Seconds 9 Seconds 10 Seconds 11 Seconds 12 Seconds 13 Seconds 14 Seconds 15 Seconds 16 Seconds 17 Seconds 18 Seconds 19 Seconds 20 Seconds 21 Seconds 22 Seconds 23 Seconds 24 Seconds 25 Seconds 26 Seconds 27 Seconds 28 Seconds 29 Seconds 30 Seconds 31 Seconds 32 Seconds 33 Seconds 34 Seconds 35 Seconds 36 Seconds 37 Seconds 38 Seconds 39 Seconds 40 Seconds 41 Seconds 42 Seconds 43 Seconds 44 Seconds 45 Seconds 46 Seconds 47 Seconds 48 Seconds 49 Seconds 50 Seconds 51 Seconds 52 Seconds 53 Seconds 54 Seconds 55 Seconds 56 Seconds 57 Seconds 58 Seconds 59 Seconds 60 Seconds Retry:Amount of time to wait before ringing the static agents again if the call is not picked up. 1 second2 seconds3 seconds4 seconds5 seconds6 seconds7 seconds8 seconds9 seconds10 seconds11 seconds12 seconds13 seconds14 seconds15 seconds16 seconds17 seconds18 seconds19 seconds20 seconds Failover and Timeout Destination Terminate Call: Hangup Congestion Busy Extensions: <221> S.MONETTE <223> H.MONETTE Voicemail: <221> S.MONETTE (unavailable) <221> S.MONETTE (busy)

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